Frequently Asked Questions
How does the PelviCore work?
The PelviCore works using gentle EMS (Electrical Muscle Stimulation) and Vibration Massage Technology to activate and strengthen your pelvic floor muscles for you.
It sends safe, targeted pulses that mimic natural muscle contractions, helping you engage the right muscles effortlessly, improve control, and build strength with consistent daily use. All you need to do is sit down and relax.
The PelviCore features three adjustable intensity levels plus an extra combination mode, allowing you to personalise each session for gentle activation, deeper strengthening, or a balanced mix of both.
Will the PelviCore work for me?
Absolutely! The PelviCore is designed to work for most men and women who want to strengthen their pelvic floor, improve control & restore confidence.
With consistent daily use, its smart EMS and vibration massage technology gently activates the right muscles, helping you see and feel real results. No guesswork, no strain, just guided progress.
Where can I use the PelviCore?
You can use the PelviCore anywhere that’s comfortable for you. At home, while relaxing on the couch, reading, or even before bed. Its discreet, hands-free design makes it easy to fit into your daily routine, so you can strengthen & recover on your own schedule.
Is the PelviCore safe to use postpartum or during menopause?
Yes! The PelviCore is designed to support women through all stages of life. For postpartum recovery, we recommend waiting until after your 6-week check-up (or when cleared by your GP). For women in menopause or those experiencing incontinence, the PelviCore provides a safe and effective way to strengthen pelvic floor muscles and improve bladder and bowel control.
Does EMS hurt?
No, not at all. The EMS (Electrical Muscle Stimulation) technology delivers gentle pulses that contract and release your pelvic floor muscles, and you can adjust the intensity to suit your comfort level.
How often should I use the PelviCore to see results?
For best results, we recommend using the PelviCore 2-3 times per week for 10–15 minutes per session. Many users start to feel improved muscle strength and better bladder control within just a few weeks, with continued progress over time as consistency builds.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are you located?
Our head office is located in Brisbane, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3-14 business days, depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund & Return Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact Us' page, or by emailing us directly at alignandrecoverau@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.